At Coramisa Clothing, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, this Refund and Returns Policy explains the conditions and process for requesting a return, exchange, or refund.
By placing an order through our website, you agree to the terms outlined below.
1. Returns
We accept eligible returns for products that are unused, unworn, and returned in their original condition.
To be eligible for a return, the item should:
- Be unused and unworn
- Be in its original condition
- Include original packaging, tags, and labels where applicable
- Not show signs of washing, damage, stains, odors, or alteration
- Be accompanied by the relevant order information
Items that do not meet these requirements may not qualify for a return or refund.
2. Return Eligibility
Before sending an item back, please contact Coramisa Clothing through our official Contact Us page so that we can review your request and provide the appropriate return instructions.
We recommend contacting us as soon as possible after receiving your order if there is an issue with your purchase.
3. Non-Returnable Items
Certain products may not be eligible for return because of their nature or condition.
This may include:
- Items that have been worn or washed
- Damaged or altered products
- Products missing original tags or packaging
- Items that show signs of use
- Items returned without prior authorization
- Any products specifically identified as non-returnable at the time of purchase
Where applicable, final-sale or non-returnable products will be identified before purchase.
4. Incorrect or Damaged Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us before returning it.
Please provide your order information and, where appropriate, clear photographs showing the issue. This allows us to review the situation and determine the appropriate resolution.
Depending on the circumstances, Coramisa Clothing may offer a replacement, exchange, refund, or another suitable solution.
5. Exchanges
Exchange requests may be accepted for eligible items, subject to availability.
If the requested replacement item is unavailable, we may provide another appropriate resolution, such as a refund for the eligible product.
Please contact us before sending an item back for an exchange so that we can provide instructions.
6. Refunds
Once an approved return has been received and inspected, we will review the item and determine whether it qualifies for a refund.
If your return is approved, the applicable refund will be processed using the original payment method, where possible.
Please note that the time required for a refund to appear in your account may vary depending on your payment provider or financial institution.
7. Shipping Costs
Original shipping charges may not be refundable unless the return is related to an error on our part, a defective item, or another situation where a refund of shipping charges is required under applicable law.
Return shipping costs may be the responsibility of the customer unless Coramisa Clothing confirms otherwise.
For damaged, defective, or incorrectly supplied products, please contact us before arranging return shipping so we can provide the correct instructions.
8. Return Shipping Responsibility
Customers are responsible for ensuring that returned products are securely packaged and safely sent back.
Coramisa Clothing is not responsible for returned items that are lost, damaged, or stolen during return transit when the customer has arranged the shipment independently.
We recommend using a trackable shipping service and keeping proof of postage until the return has been completed.
9. Refund Processing
After we receive your returned item, the product may be inspected to confirm that it satisfies the return requirements.
Approved refunds will be processed after the return has been reviewed.
The time it takes for the refunded amount to reach your account can depend on your bank, card issuer, payment provider, or other financial institution.
10. Partial Refunds
In certain circumstances, only part of the purchase price may be refundable.
This may apply where:
- The item has been used or worn
- The item is damaged
- Original packaging or tags are missing
- The product has been returned in a condition that reduces its resale value
- Only part of an order is eligible for a refund
Any applicable adjustment will be communicated during the return review process.
11. Order Cancellation
If you need to cancel an order, please contact Coramisa Clothing as soon as possible.
Cancellation requests cannot always be guaranteed because orders may already have entered processing, packing, or shipping.
If an order has already been dispatched, you may need to follow the applicable return process instead.
12. Sale and Promotional Items
Unless otherwise stated at the time of purchase, sale or promotional items may be subject to different return or refund conditions.
Any special return restrictions will be communicated on the relevant product or promotional page.
13. Return Approval
Submitting a return request does not automatically guarantee approval.
Each returned product may be reviewed against the requirements of this policy before a refund or exchange is approved.
Coramisa Clothing reserves the right to reject returns that do not meet the applicable eligibility requirements, subject to your rights under applicable law.
14. How to Request a Return or Refund
To request a return, exchange, or refund:
Step 1: Contact Coramisa Clothing through our official Contact Us page.
Step 2: Provide your order number and explain the reason for your request.
Step 3: Provide photographs or additional information if the item is damaged, defective, or incorrect.
Step 4: Wait for our instructions before sending the product back.
Step 5: Return the eligible item according to the instructions provided.
Once the returned product is received, it will be reviewed before the applicable refund or exchange is processed.
15. Contact Us
For questions about returns, exchanges, or refunds, please contact Coramisa Clothing through our official website.
Coramisa Clothing
Website: https://coramisaclothing.com/
Contact: Please use the contact information listed on our official Contact Us page.
16. Policy Updates
Coramisa Clothing may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
Any changes will be posted on this page with an updated Last Updated date.
17. Important Notice
This policy is intended to explain our general returns and refunds process. Consumer protection laws in some countries or regions may provide rights that cannot be excluded or limited by a store policy.
Where applicable law provides you with additional rights, those rights will continue to apply.
Coramisa Clothing — We value your order, your experience, and your trust.